🌿 Frequently Asked Questions
📬 Do you ship?
Yes!. We currently ship across the U.S. via USPS or UPS. Orders typically go out within 3–5 business days, and you'll receive a tracking number as soon as your order is on the way.
🛍 Do you offer local pickup?
We sure do. Just choose Local Pickup at checkout and we’ll email you when your order is ready. Pickups are available during regular shop hours on Main Street.
💸 Do you accept returns?
Due to the nature of our herbal and body care products, we do not accept returns or exchanges. If something arrives damaged or isn't right, please email us within 7 days and we’ll make it right.
🌿 Are your herbs organic?
All of our herbs are either certified organic or ethically wildcrafted, depending on seasonal availability. We source from trusted growers and wildcrafters who love the land as much as we do.
🧙🏻♀️ Do you offer classes?
Yes! We offer local herbalism workshops for beginners and curious souls—no woo-woo required. Check our Events page or follow us on Instagram and/or Facebook for upcoming classes.
🧴 Do you make everything yourself?
Our herbal teas, salves, and remedies are lovingly made in-house in small batches. Some natural products and vintage goods are thoughtfully sourced from trusted makers and collectors.
📧 Can I message you with questions?
Sure thing! Email is the best way to reach us: contact@mercantileapothecary.com
We’re a tiny team, but we do our best to reply within 1–2 business days.
✨ Bonus Questions (Because Someone Was Gonna Ask)
💔 Can herbs fix my ex?
No, darlin’. But they can help you sleep better, cry less, and get back to feeling like the radiant swamp witch you are. (We recommend rose, lemon balm, and a good playlist.)
🧼 Can I eat your soap?
Please don’t. Even if it smells like dessert. It’s for your skin, not your supper.
🌚 What if I’m new to herbal stuff and feel overwhelmed?
Start simple. Trust your gut. We’re always here to answer questions, guide you gently, and cheer you on. You don’t need a cauldron or a degree—just curiosity and a cup.
🧃 Do you have potions?
Only if you count tinctures, teas, and tonics. No love spells here, but our adaptogen blend might make you fall back in love with yourself.
🐾 Can I bring my dog in?
Yes, as long as they’re friendly and on a leash. We keep treats behind the counter and love a good floof visit. Bonus points if they match the rugs.
🕯 What’s the weirdest thing in your shop?
Could be a Victorian mourning brooch. Could be a taxidermy crow. Could be a 1970s tin of headache powder we don’t recommend trying. Come see for yourself.